I am helping a friend with her laptop. She seem to have fallen for one of those fake virus programs and her laptop is now infected with about 9 viruses.

She purchased Kaspersky Internet Security 2011 and I told her her I would try to fix her laptop and save her some money.

Her Laptop had Norton on it but after uninstalling it the new program would not install. It was reporting that Norton Security 2011 and a program called Norton PC Checkup was still on the laptop. However, it does NOT show up in the Add/Remove list.

BTW her laptop is running Windows 7 Home. The Restore system has been turned off for some reason and I don't see where to turn it back on. Looking on the laptop I don't see any recovery drive to restore the Laptop (unless it has been hidden).

Good news is I was able to install a copy of my virus program (SystemSuite11) and it was able to find and remove the Virus she had. I then updated her laptop from Windows Update and it downloaded the April's Malicious Tool remover and it scan and found the file that cause the fake virus alert.

I still need to know how to remove the Norton stuff so I can install the Virus program she purchased.

Any ideas????