New RMA Rates

[John P. Myers]

*Statistics by brand based on a minimum sample of 500 sales, though it is usually well over 10,000 sales.
*Statistics by specific model based on a minimum of 100 sales, though it is usually well over 500 sales.
*The reporting retailer(s) are kept anonymous.

* The (against) notes are to compare what the RMA percentage was on the last report. This way you can see if a brand is trending better or worse.

Motherboards
- ASUS 1.89% (against 2.43%)
- Gigabyte 2.05% (against 2.96%)
- ASRock 2.08% (against 2.61%)
- MSI 2.55% (against 2.82%)

5 worst:
- 10.91% ASRock H87M
- 8.03% ASUS Maximus VII FORMULA
- 7.14% Gigabyte GA-Z97N-Gaming 5
- 6.06% MSI Gaming X99S 7
- 5.18% 970 MSI Gaming

PSU
- Be quiet! 0.73% (against 0.62%)
- FSP Group 0.95% (against 0.82%)
- Corsair 1.11% (against 1.55%)
- Cooler Master 1.32% (against 1.65%)
- Zalman 1.54% (against 0.74%)
- Seasonic 1.59% (against 2.10%)
- Akasa 1.89% (against 2.56%)

5 worst:
- 4.07% Akasa Venom Power 850 80PLUS Gold
- 3.45% be quiet! Pure Power CM 80PLUS Bronze L8-530W
- 3.13% Series G700 Cooler Master 80PLUS Bronze
- 3.11% be quiet! Pure Power CM 80PLUS Bronze L8-730W
- 2.85% 80PLUS Bronze Corsair CX750M


RAM
- Crucial 0.33% (against 0.50%)
- Kingston 0.61% (against 0.65%)
- G.Skill 0.68% (against 1.30%)
- Corsair 0.80% (against 0.81%)

5 worst:
- 3.65% Corsair VS SO-DIMM CMSO8GX3M2C1600C11
- 3.65% Corsair XMS3 CMX4GX3M1A1333C9
- 3.36% Corsair VS CMV8GX3M1A1600C11
- 3.07% G.Skill SO-DIMM F3-1600C11D-8GSL
- 2.88% G.Skill SO-DIMM F3-10666CL9S-4GBSQ


GPU
- PNY 1.41% (against 1.41%)
- Gainward 1.41% (against 1.44%)
- ASUS 1.66% (against 2.08%)
- Gigabyte 1.78% (against 2.37%)
- MSI 2.16% (against 2.48%)
- Sapphire 2.28% (against 2.71%)
- Zotac 2.32% (against 1.57%)
- Inno3D 3.69%

worst:
- 16.67% Sapphire Radeon R9 4G 290 GDDR5 OC Tri-X Edition
- 12.82% MSI Radeon R9 270X GAMING 2G
- 8.40% MSI Radeon R9 290 GAMING 4G
- 5.79% Inno3D iChill GTX 970 Ultra X4 Air Boss
- 5.71% Gigabyte GV-N970WF3OC-4GD
- 5.36% ZOTAC GeForce GT 610 PCI
- 5.19% Gigabyte GV-N970IXOC-4GD
- 5.05% ZOTAC GeForce GTX 780 OC

Hard Drives
- Seagate 0.60% (against 0.68%)
- HGST 0.81% (against 1.16%)
- Western 0.90% (against 1.09%)
- Toshiba 0.96% (against 1.34%)

best and worst:
2TB
- 1.69% Toshiba DT01ACA200
- 1.50% WD Black WD2003FZEX
- 1.41% WD If WD2000F9YZ
- 1.06% WD Purple WD20PURX
- 0.97% Seagate Pipeline HD ST2000VM003
- 0.94% Seagate Desktop SSHD ST2000DX001
- 0.68% WD Green WD20EZRX
- 0.65% Seagate NAS ST2000VN000
- 0.63% Seagate Barracuda 7200.14 ST2000DM001
- 0.59% WD Red Pro WD2001FFSX
- 0.44% WD Red WD20EFRX
- 0.41% WD RE WD2000FYYZ
- 0.24% Seagate Surveillance ST2000VX000
- 0.00% Seagate Enterprise Capacity ST2000NM0033
- 0.00% Toshiba PA4292E-1HL0

3TB
- 4.90% Toshiba DT01ACA300
- 1.94% WD If WD3000F9YZ
- 1.60% WD Green WD30EZRX
- 1.31% Seagate Barracuda 7200.14 ST3000DM001
- 1.25% Toshiba PA4293E-1HN0
- 1.23% WD Red WD30EFRX
- 1.23% Seagate NAS ST3000VN000
- 1.16% WD Red Pro WD3001FFSX
- 0.94% Seagate Surveillance ST3000VX000
- 0.71% Black WD WD3003FZEX

4TB
- 2.86% WD Re WD4000FYYZ
- 2.23% Black WD WD4003FZEX
- 1.53% WD Green WD40EZRX
- 1.40% WD Red WD40EFRX
- 1.32% Seagate Desktop SSHD ST4000DX001
- Seagate Constellation ES 0.82% ST4000NM0033
- 0.71% Seagate Desktop HDD.15 ST4000DM000
- 0.47% Seagate NAS HDD ST4000VN000
- 0.00% HGST Deskstar 7K4000 H3IK40003272SE
- 0.00% 0S03665 HGST Deskstar NAS

5-6TB
- 1.47% WD Red WD60EFRX
- 0.41% WD Green WD60EZRX
- 0.00% WD Red WD50EFRX


SSD
- Intel 0.18% (against 0.15%)
- Samsung 0.28% (against 0.18%)
- Kingston 0.28% (against 0.32%)
- Crucial 0.29% (against 0.41%)
- Sandisk 0.49% (against 0.48%)
- Corsair 0.94% (against 0.27%)
- OCZ 5.66% (against lol)

worst:
- 11.00% OCZ Vertex 4 256 GB
- 9.12% OCZ 128GB Vector
- 8.87% OCZ 256GB Vector
- 7.92% OCZ Vertex 450 128 GB
- 5.56% Crucial M500 240GB M.2
- 4.76% Corsair 256GB Neutron
- 1.42% Kingston SSDNow 30GB mSATA MS200
- 1.36% Corsair Force Series 120GB LS
- 1.33% Samsung SSD 840 120GB mSATA EVO
- 1.27% Corsair Force Series GS 240 GB

best by capacity:
120-128GB
- 0.22% Sandisk Ultra Plus
- 0.21% Samsung 850 Pro
- 0.20% Crucial M550
- 0.16% Crucial MX100
- 0.10% Kingston V300
- 0.00% Crucial M500
- 0.00% Intel SSD 530
- 0.00% Samsung 850 EVO
- 0.00% Crucial BX100

240-256GB
- 0.20% Crucial MX100
- 0.18% Samsung 850 EVO
- 0.14% Samsung 840 EVO
- 0.06% Kinston V300
- 0.00% Corsair Force LS
- 0.00% Corsair Force LX
- 0.00% Intel SSD 530
- 0.00% Crucial M550
- 0.00% Crucial BX100

480-512GB
- 0.13% Crucial M550
- 0.00% Samsung 840 EVO
- 0.00% Crucial BX100
- 0.00% Sandisk SSD Ultra II

[John P. Myers]

And i screwed up the title...shoulda say RMA rates :p

[Mumps]

So, if it says Corsair, run away screaming.

But, for SSD's, how can OCZ end up on the "best" list when they've littered the Worst list with all their various models? Are there *only* 6 Players for SSD's? :))

[John P. Myers]

So, if it says Corsair, run away screaming.

But, for SSD's, how can OCZ end up on the "best" list when they've littered the Worst list with all their various models? Are there *only* 6 Players for SSD's? :))

The vast majority of OCZ SSDs sold are the Vertex series, which are actually pretty good. They drastically lessen OCZ's overall RMA rate, thogh they are still the worst of the best with 6.64% average of all OCZ SSDs being RMA'd.

Edit: The data is a bit incomplete, such as EVGA being missing from the GPU list. All that means is the reporting retailers either don't carry those brands, or they sold fewer than 500 units of those brands so the data was disqualified as not being a large enough sample to be accurate.

[zombie67]

Thanks!

[Fire$torm]

Thx JPM!

[John P. Myers]

So, if it says Corsair, run away screaming.

But, for SSD's, how can OCZ end up on the "best" list when they've littered the Worst list with all their various models? Are there *only* 6 Players for SSD's? :))

OCZ Plunges 75%: Toshiba Offers to Buy Assets, Plans Bankruptcy Filing (http://blogs.barrons.com/techtraderdaily/2013/11/27/ocz-says-toshiba-offers-to-buy-assets-plans-bankruptcy-filing/)*sigh* They never should've stopped making RAM...

[Fire$torm]

OCZ Plunges 75%: Toshiba Offers to Buy Assets, Plans Bankruptcy Filing (http://blogs.barrons.com/techtraderdaily/2013/11/27/ocz-says-toshiba-offers-to-buy-assets-plans-bankruptcy-filing/)*sigh* They never should've stopped making RAM...

I agree with that only a tad. Their RAM QC was as bad if not worse then their SSD QC. The truth is their CEO was cutting way too many corners just to gain market share, but ended up burning the candle at both ends. When he finally wanted to go high end with their home grown Barefoot 3 controller (Link (http://www.thessdreview.com/daily-news/latest-buzz/ocz-to-bring-barefoot-3-controller-to-market-as-seagate-acquisition-looms-ahead/)) it was too late.

[John P. Myers]

Some interesting info out on hard drives (and only hard drives). Here's a graph showing how many drives are still working 3 years into their lives. The testing was done using over 28,500 hard drives from all 3 brands of various capacities.

1633

[Mumps]

Just curious if your RMA Rates for RAM includes "Edge Memory." I have a vendor trying to sell me some of that RAM and saying he's had better RMA rates with Edge than Kingston...

[John P. Myers]

I had never heard of them until just now lol

I looked them up though. Newegg doesn't even carry them except through a marketplace seller. They appear to be an OEM-type supplier (like SK-Hynix) with the majority of their sales through venders, like you're saying, and appear to only carry the very most basic design and speeds. Since they're rarely sold retail, there's no RMA data for them.

Comparing the price of EDGE to G.Skill from newegg marketplace, cdw, amazon, provantage, etc., it seems EDGE costs about 50% more for the exact same thing, with worse latency.

[Fire$torm]

In other words, stand clear of the Edge.....

[John P. Myers]

Updated!

[Fire$torm]

Thx JPM.

[Mumps]

Thanks JPM. But no "Worst" Hard drives?

[John P. Myers]

Thanks JPM. But no "Worst" Hard drives?

None of them are really all that bad. The worst of them is a 3TB Toshiba DT01ACA300 at 3.75%. The best are:

- 0.00% WD Black WD2002FAEX 2TB
- 0.00% Seagate NAS HDD ST2000VN000 2TB
- 0.00% WD Red WD40EFRX 4TB

Full list:
2TB:

- 2.64% WD Green WD20EARX
- 2.15% Toshiba DT01ACA200
- 1.46% WD Green WD20EZRX
- 1.05% WD Red WD20EFRX
- 0.97% Seagate Barracuda 7200.14 ST2000DM001
- 0.95% WD AV-GP WD2EURS
- 0.85% WD RE WD2000FYYZ
- 0.72% Seagate Enterprise Value ST2000NC001
- 0.49% Seagate Surveillance ST2000VX000
- 0.00% WD Black WD2002FAEX
- 0.00% Seagate NAS HDD ST2000VN000

3TB:

- 3.75% Toshiba DT01ACA300
- 1.53% WD Green WD30EZRX
- 1.51% Seagate NAS HDD ST3000VN000
- 1.44% WD Red WD30EFRX
- 1.36% Seagate Barracuda 7200.14 ST3000DM001

4TB:

- 3.08% WD RE WD4000FYYZ
- 2.54% Black WD4001FAEX WD
- 1.44% Seagate NAS HDD ST4000VN000
- 0.66% Seagate Desktop HDD.15 ST4000DM000
- 0.26% Hitachi Deskstar 7K4000 H3IK40003272SE
- 0.00% WD Red WD40EFRX

I don't really like to say which is worst based on these percentages since a large amount of HDD RMA's would be due to shipping. HDDs are fragile and sometimes delivery services toss it around anyway. And sometimes whoever you bought it from packaged it cheaply (Newegg used to be notorious for failing to package HDDs properly and ended up having to accept *alot* of RMAs because of it).

[Mumps]

Thanks again JPM. Minor differences percentage-wise, but still enough to help me shy away from some makes/models regardless.

[Dandasarge]

Can We get an update please :)

[John P. Myers]

Can We get an update please :)

Done. Original post updated.

[FourOh]

Thanks JPM! I guess EVGA is stingy with their data? I've been buying their PSUs and GPUs... no trouble yet!

[John P. Myers]

I've never had anything from EVGA fail either. I still have one of their GTX 580s crunching away.


https://www.backblaze.com/blog/wp-content/uploads/2015/10/blog-q3-stats-table.png

Just remember on the hard drives, they most often fail after the RMA period has expired. Please click the link above to see how drives perform over time. Results are from 49,056 HDDs used in a data center.

[Fire$torm]

Thx JPM.

[Dandasarge]

Thank you!

[John P. Myers]

2735

[Mumps]

Cool! Everyone run out and buy a Seagate ST4000DX000 and see if you win the "it worked for a while" lottery... "DX" is at least a fitting emoticon for them... :))

[John P. Myers]

2771
Just released today