I hate most "support" sites. About all they know how to do is repeat what you said and read from a step by step instruction book. For instance....I went to a cable support person who told me to unplug my modem which I did. The next step was to unplug the power cord from the wall. What sense does that make. Since when does the power cord (a normal 3 prong cord) have to do with anything. I think they train thes people (or bots) to waste as much of your time as possible, then to tell you it has to be someone else's problem. I will say there are some very good support people out there but they are few and far between.