@Slicker and BOK - wow. I can understand the frustration - sometimes averages are so far off the stats that management should be looking at, they'd be better off to just shake a magic 8 ball and pick an answer! It's a real pity you can't get these guys to all look at bottlenecks during PEAK time and figure out how to improve that. We all know productivity is based on the weakest link in the chain . . .